Create and print labels and shipping reports with UPS Internet
Shipping. Find advice on installing hardware and software,
ordering supplies, and troubleshooting problems.
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There are many types of printers, such as laser, inkjet, dot matrix, thermal, and multifunction. Some are sized for home users, while commercial operations often require larger printers with special features.
Inkjet printers use ink to print quality, small text documents and reports. Laserjet printers use toner instead of ink and are good for high-resolution prints at volume. Thermal printers, in contrast, use heat transfer to print in black and white, but they can only print labels.
If you don’t routinely print a lot of labels, the best printer is the one you already have. For high-frequency users and business owners printing a lot of shipping labels, a thermal printer is a good option because of its speed, reliability and print durability.
Printer driver software is required to make your printer and computer work together. When installing the correct printer driver, it helps to know:
The following thermal printer models are optimized to work with UPS online shipping:
If you are a WorldShip user, we recommend switching to ups.com for your shipping needs.
All you need to do is download and run the WorldShip Migration Assistant to quickly get ready to ship on ups.com. It securely transfers your account data, up to 4,000 addresses, and any thermal printer drivers from your hard drive to our network.
You’ll have all the same addresses and contacts, printer functionality, contract services, and discounted rates you’re used to, with new functions and interactivity to help you work faster and get more for your customers.
You may need to troubleshoot if one of the following problems occurs with your thermal Printer:
To troubleshoot a problem, make sure:
To run your thermal printer through Dump (Reset) Mode, do the following:
While the light is flashing red, release the Feed button. The light turns green, three or four labels dispense approximately three seconds later, and then the Dump Mode printout starts printing.
a. Tip: You must release the Feed button while the light is flashing red. If you hold the Feed button too long, the red light will stop flashing, and you will not get a response from the printer. This is not necessarily an indication that the printer is malfunctioning (see Solid Red Light Tip below).
Solid Red Light Tip: If a solid red light occurs, turn the printer off for 10 seconds and then back on. The light should return to green. If it still does not return to green, repeat the Dump (Reset) Mode procedure, beginning with step 1. If the light still does not return to green, call UPS Technical Support.
Troubleshooting a Zebra ZP450 thermal printer
With the printer power off, press and hold the Feed button while you turn on the power.
Release the Feed button immediately after the printer status light turns green (approximately 30 seconds). The printer will print "Now in DUMP" at the top of the label and then advance to the next label.
Press the Feed button once. The printer will print a label with "Out of DUMP" at the top.
The type of printer on which you plan to print these labels determines your options of label stock dimensions. Some label stocks contain an extra area, known as the extended area, so you can customize your labels with a generic barcode, an SSCC-18 barcode, a preprinted label stock, a graphical image of your company logo in *.pcx or *.bmp format, or one to five reference numbers.
Your choice of labels determines how you set up your printer. For instructions, select the appropriate topic:
How to clean a thermal printer?
It's a good idea to clean the print head on your thermal label printer each time you load a new roll of labels in the printer.
To clean the print head: