About UPS

Customer First, People Led, Innovation Driven

The story of UPS, the world's largest package delivery company, began more than a century ago with a $100 loan to jumpstart a tiny messenger service. How we evolved into a multi-billion-dollar global corporation reflects the history of modern transportation, international commerce, logistics and financial services. Today, UPS is customer first, people led, innovation driven. It’s powered by more than 495,000 employees connecting more than 220 nations and territories across roads, rails, air, and ocean. Tomorrow, UPS will continue to lead the industry and connect the world, with a commitment to quality service and environmental sustainability.

Our Mission

A UPS employee delivers a package.

Grow our global business by serving the logistics needs of customers, offering excellence and value in all that we do.

Maintain a financially strong company-with broad employee ownership-that provides a long-term competitive return to our shareowners.

Inspire our people and business partners to do their best, offering opportunities for personal development and success.

Lead by example as a responsible, caring, and sustainable company making a difference in the communities we serve.

Our Values

  • Integrity

    It is the core of who we are and all we do.

    • Teamwork

      Determined people working together can accomplish anything.

      • Service

        Serving the needs of our customers and communities is central to our success.

        • Quality and Efficiency

          We remain constructively dissatisfied in our pursuit of excellence.

          • Safety

            The well-being of our people, business partners, and the public is of utmost importance.

            • Sustainability

              Long-term prosperity requires our continued commitment to environmental stewardship and social responsibility.

              • Innovation

                Creativity and change are essential to growth.

                Our Enterprise Strategy: Create Value, Transform, and Invest to Grow

                Create value for customers using our superior portfolio of logistics capabilities

                Demonstrate how the power of logistics can create a competitive advantage for our customers.
                Offer products and services that expand our customers' access to global markets.
                Configure our broad portfolio of solutions for targeted industries.
                Offer industry-leading technology that simplifies and improves our customers' business processes.

                Continually transform to strengthen our leadership position

                Deliver an exceptional customer experience.
                Apply marketing and sales excellence to drive profitable growth.
                Enhance performance through quality, efficiency, and technology.

                Invest to accelerate growth in key markets and new opportunities

                Accelerate growth by leveraging our global network and scale.
                Build our infrastructure and presence in key emerging markets.
                Expand our offerings of integrated logistics solutions.